Here’s a first hand description of how news organizations miss the boat in an area that might be called “service” or civic journalism.

He details a threat to the local school that is reported to parents via and email from the principal. However, the note is sketchy and so he turns to the local news organizations — via their websites — for more information, only to find that none of them has covered the event in a way that helps parents or families of affected people.

The editors are still thinking about writing stories, not providing information in the most efficient way to their audience. It is a good read that makes some ideas about journalism today move from abstract discussion to concrete example.I Wanted News Now, I Got It the Next Day